WeвЂ™ve heard the old saying вЂњthe consumer is constantly rightвЂќ over and once more, but they are businesses really supplying services and products that actually place the client first? Today marks the launch of TALKINGTECHвЂ™s frictionless customer-facing re re payment and collections service, Webpay, that enables organisations to provide the ability to their customers of spending with simplicity.
Webpay functions by allowing organizations to deliver an SMS with their customers that reminds them to stay re re payments and as a result, deliver end-customers an unique url to make certain that they’re identified.
Phil Stark, CEO at TALKINGTECH highlighted that it is necessary because maybe maybe perhaps maybe not engaging with customers adversely impacts revenues.
вЂњWebpay is designed being a tool that is customer-centric efficiently details this issue, according to our substantial experience with developing and delivering re payment and collection technologies,вЂќ Stark said. Alongside this, at TALKINGTECHвЂ™s future that is inaugural of Payments and Collections occasion yesterday, Grant de Leeuw, worldwide Sales Manager at TALKINGTECH explored their electronic roadmap money for hard times.
Leeuw explained that there’s been a modification of re payments solutions from segmentation to personalisation and also this is where once you understand your client becomes increasingly crucial once we transfer to a more digitalised world. He continued to express that planning out exactly what your next most useful action is is critical to your relationship together with your client and also the success of your company.
Eliminating friction at every phase associated with consumer journey is important in this and age, and Leeuw states that вЂњthe UX guy is really as essential as the man whom built the web site.